Support Agent / Systems Support Coordinator

Job Description
We are looking for a organized, proactive, and detail-oriented Support Agent to help our team navigate the systems and tools we use every day. This person will serve as the connection between staff and internal platforms, helping resolve system-related issues, answering questions, improving communication, and making sure daily operations run smoothly.

This role is ideal for someone who is comfortable with technology, enjoys helping people, and can explain processes in a simple and clear way. The right person does not need to be a high-level technical expert, but should be confident learning different systems, troubleshooting basic issues, and following through until problems are solved.

Key Responsibilities

• Serve as the main point of contact for staff regarding internal systems and tools

• Support team members with day-to-day questions, issues, and process-related concerns

• Troubleshoot basic technical, operational, and workflow problems

• Coordinate with vendors, administrators, or leadership when more advanced support is needed

• Help employees properly understand and use company software, platforms, and internal processes

• Track reported issues and follow up until they are resolved

• Communicate clearly with staff about updates, fixes, and process changes

• Identify recurring problems and suggest improvements to make workflows smoother

• Assist with onboarding staff into company systems and tools

• Create and update simple guides, SOPs, and training materials

Qualifications

• Strong communication and problem-solving skills

• Comfortable using and learning different software platforms and systems

• Ability to explain technical or process-related information in a simple and practical way

• Strong organization and follow-up skills

• Detail-oriented and able to manage multiple tasks at once

• Previous experience in support, administration, operations, or systems coordination is preferred

Preferred Skills

• Experience with CRM, ATS, scheduling, payroll, or project management tools

• Basic troubleshooting experience

• Strong documentation and process-writing skills

• Customer service mindset

• Ability to work both independently and with a team

Main Goal of the Role
The main goal of this position is to support employees by making internal systems easier to use, resolving issues quickly, improving processes, and helping daily operations stay efficient and organized.