Job Description
We are looking for a organized, proactive, and detail-oriented Support Agent to help our team navigate the systems and tools we use every day. This person will serve as the connection between staff and internal platforms, helping resolve system-related issues, answering questions, improving communication, and making sure daily operations run smoothly.

This role is ideal for someone who is comfortable with technology, enjoys helping people, and can explain processes in a simple and clear way. The right person does not need to be a high-level technical expert, but should be confident learning different systems, troubleshooting basic issues, and following through until problems are solved.

Key Responsibilities

Serve as the main point of contact for staff regarding internal systems and tools
Support team members with day-to-day questions, issues, and process-related concerns
Troubleshoot basic technical, operational, and workflow problems
Coordinate with vendors, administrators, or leadership when more advanced support is needed
Help employees properly understand and use company software, platforms, and internal processes
Track reported issues and follow up until they are resolved
Communicate clearly with staff about updates, fixes, and process changes
Identify recurring problems and suggest improvements to make workflows smoother
Assist with onboarding staff into company systems and tools
Create and update simple guides, SOPs, and training materials

Qualifications

Strong communication and problem-solving skills
Comfortable using and learning different software platforms and systems
Ability to explain technical or process-related information in a simple and practical way
Strong organization and follow-up skills
Detail-oriented and able to manage multiple tasks at once
Previous experience in support, administration, operations, or systems coordination is preferred

Preferred Skills

Experience with CRM, ATS, scheduling, payroll, or project management tools
Basic troubleshooting experience
Strong documentation and process-writing skills
Customer service mindset
Ability to work both independently and with a team

Main Goal of the Role
The main goal of this position is to support employees by making internal systems easier to use, resolving issues quickly, improving processes, and helping daily operations stay efficient and organized.

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