Schedule: Monday - Friday, 8:00 am to 5:00 pm (Flexible)
Company Overview: We are a US-based company seeking dedicated professionals to join our team on both full-time and part-time bases. Proficiency in English at an advanced level is a non-negotiable requirement.
Job Summary: We are currently seeking a highly organized and detail-oriented Website Chat Specialist to join our team in Latin America. If you have excellent communication skills, a passion for assisting online visitors, and are eager to provide exceptional customer support through chat, we encourage you to apply.
Responsibilities:
Engage with website visitors through live chat, providing prompt and accurate responses to inquiries and requests.
Assist online visitors with product information, technical support, troubleshooting, and order processing.
Maintain a friendly and helpful tone in chat interactions, ensuring a positive customer experience.
Escalate complex issues or inquiries to appropriate teams or departments as needed.
Collaborate with team members to ensure consistent and accurate information is provided to customers.
Collect and document customer feedback, concerns, and suggestions for process improvements.
Monitor website chat queues and respond to chats in a timely manner while maintaining high-quality service.
Stay informed about company products, services, promotions, and policies to effectively assist customers.
Contribute to the development and maintenance of chat support resources and knowledge base.
Requirements:
High school diploma or equivalent (Associate's degree or relevant certifications preferred).
Excellent written communication skills in both English and Spanish.
Proficiency in using chat support software, CRM tools, and Microsoft Office Suite.
Previous experience in customer service, chat support, or related roles is a plus.
Ability to work independently and collaboratively in a remote team environment.
Strong typing skills and the ability to communicate effectively and efficiently in a chat-based format.
Problem-solving abilities and a proactive approach to resolving customer inquiries.
Positive attitude, team player, and a willingness to learn and adapt.
Ethical and trustworthy with a commitment to maintaining customer confidentiality.
How to Apply:
Interested candidates are invited to review our Tips & Recommendation Page before submitting their resume. Along with your resume, please include an introduction video and complete an intake form. Only shortlisted candidates will be contacted for further steps in the selection process.
