Schedule: Monday - Friday, 8:00 am to 5:00 pm (Flexible)
Company Overview: We are a US-based company seeking dedicated professionals to join our team on both full-time and part-time bases. Proficiency in English at an advanced level is a non-negotiable requirement.
Job Summary: We are currently seeking a highly motivated and experienced IT Help Desk Professional to join our team. As an IT Help Desk Professional, you will be responsible for providing technical support and assistance to our employees and customers. The role requires excellent problem-solving skills, technical knowledge, and strong communication abilities. The ideal candidate should have prior experience in a similar position and be well-versed in handling various IT-related issues. This position is open to both full-time and part-time applicants.
Responsibilities:
Respond to IT support requests from employees and customers, providing timely and effective solutions.
Diagnose and troubleshoot hardware, software, and network issues, both remotely and in-person.
Escalate complex technical problems to appropriate teams or higher-level support when necessary. Install, configure, and update software and hardware components, ensuring their proper functionality.
Assist in setting up new user accounts and permissions, as well as managing access levels. Support and maintain the company's IT infrastructure, including servers, networks, and security systems.
Monitor system performance and proactively identify potential issues to minimize downtime.
Provide training and guidance to employees on using various software and tools effectively.
Document and maintain records of IT support requests, resolutions, and system changes.
Stay up-to-date with the latest IT trends and technologies to enhance overall IT capabilities.
Requirements:
Proven experience as an IT Help Desk Professional or similar role.
Proficiency in troubleshooting hardware, software, and network issues.
Knowledge of operating systems, including Windows and macOS.
Familiarity with Microsoft Office Suite and other common business software.
Strong communication and interpersonal skills to effectively interact with users of varying technical knowledge.
Ability to prioritize and manage multiple IT support requests efficiently.
Experience in remote IT support and using ticketing systems is a plus.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.
Flexibility to work both independently and collaboratively in a team-oriented environment.
How to Apply:
Interested candidates are invited to review our Tips & Recommendation Page before submitting their resume. Along with your resume, please include an introduction video and complete an intake form. Only shortlisted candidates will be contacted for further steps in the selection process.
