Schedule: Monday - Friday, 8:00 am to 5:00 pm (Flexible)
Company Overview: We are a US-based company seeking dedicated professionals to join our team on both full-time and part-time bases. Proficiency in English at an advanced level is a non-negotiable requirement.
Job Summary: We are currently seeking a dedicated and adaptable Customer Service Representatives to join our remote team in Latin America. If you have excellent communication skills, a passion for assisting customers, and are eager to provide top-notch service, we encourage you to apply.
Responsibilities:
Interact with customers through various communication channels (phone, email, chat) to address inquiries, concerns, and requests.
Provide accurate information about products, services, and company policies to assist customers effectively.
Maintain a positive and empathetic attitude while resolving customer issues and ensuring a high level of customer satisfaction.
Document customer interactions and transactions in the CRM system with accuracy and attention to detail.
Collaborate with team members and supervisors to handle escalated customer inquiries and complex issues.
Proactively identify opportunities to enhance the customer experience and provide feedback for process improvements.
Follow established customer service guidelines and procedures to ensure consistent service delivery.
Meet performance targets, including response time, resolution time, and customer satisfaction metrics.
Participate in ongoing training to stay updated on product knowledge and customer service best practices.
Requirements:
High school diploma or equivalent (Associate's degree or relevant certifications preferred).
Excellent verbal and written communication skills in both English and Spanish.
Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
Previous experience in customer service, call center, or related roles is a plus.
Ability to work independently and collaboratively in a remote team environment.
Strong active listening skills and empathy when interacting with customers.
Problem-solving abilities and a positive, solution-oriented mindset.
Detail-oriented and adaptable, with the ability to multitask and handle diverse customer needs.
Flexibility to work various shifts, including evenings and weekends.
How to Apply:
Interested candidates are invited to review our Tips & Recommendation Page before submitting their resume. Along with your resume, please include an introduction video and complete an intake form. Only shortlisted candidates will be contacted for further steps in the selection process.
