Schedule: Monday - Friday, 8:00 am to 5:00 pm (Flexible)
Company Overview: We are a US-based company seeking dedicated professionals to join our team on both full-time and part-time bases. Proficiency in English at an advanced level is a non-negotiable requirement.
Job Summary: We are currently seeking a highly organized and detail-oriented Call Center Agent to join our team in Latin America. If you have excellent communication skills, a passion for delivering exceptional customer service, and are eager to assist customers, we encourage you to apply.
Responsibilities:
Handle inbound and outbound customer calls, providing information, assistance, and solutions to inquiries and issues.
Maintain a positive and professional demeanor while interacting with customers, ensuring a high level of customer satisfaction.
Identify customer needs, troubleshoot problems, and offer appropriate products, services, or solutions.
Record accurate and detailed information about customer interactions in the CRM system.
Collaborate with team members and supervisors to address complex customer issues and escalations.
Follow established call center procedures and guidelines for efficient and effective call handling.
Meet performance targets, such as call quality, average handle time, and customer satisfaction scores.
Participate in ongoing training to stay updated on product/service offerings and call center best practices.
Assist in the development of scripts, FAQs, and knowledge base articles to support call center operations.
Requirements:
High school diploma or equivalent (Associate's degree or relevant certifications preferred).
Excellent verbal and written communication skills in both English and Spanish.
Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
Previous experience in customer service, call center, or related roles is a plus.
Ability to work independently and collaboratively in a remote team environment.
Strong active listening skills and empathy when interacting with customers.
Detail-oriented and adaptable, with the ability to multitask and handle high call volumes.
Positive attitude, team player, and a willingness to go the extra mile to assist customers.
Flexibility to work various shifts, including evenings and weekends.
How to Apply:
Interested candidates are invited to review our Tips & Recommendation Page before submitting their resume. Along with your resume, please include an introduction video and complete an intake form. Only shortlisted candidates will be contacted for further steps in the selection process.
